Sometimes You Just Have to Pick Up the Phone and Call a Client

by Kristen Rampe | Dec 30, 2014   ()

Recently, while speaking at a conference, I picked up a spectacular example of just how important voice tone and inflections are in communication.

I’m sure you’ve seen the little eco-friendly card in a hotel room, the one that says: “If you hang up your towel that means you want to re-use it.” The one that every single hotel I’ve ever stayed at categorically ignores. Well, I like to be friendly to the environment, and I have a habit of hanging up my towel (thanks, mom). I always hope the housekeeper might actually see this as an undeniable signal of my desire to save the planet, one hotel towel at a time. But they never seem to.


Source: AccountingWeb
Source: AccountingWeb

News Archive