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Online-Live
Surgent's Achieving High Levels of Compliance and Customer Service in Your Organization
Thursday, March 19, 2026 | 9:00 am - 12:30 pm
Course # 179259 | by Surgent CPE
What you will learn
  • Identify why customer service is just as important as compliance for profitability
  • Understand how some organizations have achieved top performance in their industries
  • See how good customer service is not about being
Description
Probably one of the greatest conflicts in an organization is determining which is more important: compliance or customer service. This program digs deeply into the issue and prepares the finance professional to achieve high levels of compliance and customer service in the department and in the entire organization. We will examine both disciplines from an analytical standpoint, proving why they are necessary for both for-profit and nonprofit organizations to achieve success.

Prerequisites:
None

Advanced Preparation:
None

  • Why customer service is not just having nice people; it is truly serving the customer
  • Analysis of the value of the customer to compare it to various costs creating an ROI
  • How to develop a compliance program that adds

CFOs, controllers, and finance professionals

  • Arthur G. Pulis III
MICPA delivers the highest quality education experience. If you are not satisfied with your course, call us at 1.855.594.4273. We will make it right.
Online-Live
Members SAVE $75
$159.00
Member
$234.00
Non-Member
Add To Cart
Speakers: Arthur G. Pulis III
Time: 9:00 am - 12:30 pm
Total Credits: 4.0
Earn Up To: 4.0 OT credits
Level: Basic
Vendor: Surgent CPE
MICPA delivers the highest quality education experience. If you are not satisfied with your course, call us at 1.855.594.4273. We will make it right.
Michigan Association of CPAs
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